Frequently Asked Questions

Debt relief, plainly explained

Straight answers to the questions people ask most before deciding whether to look into debt relief — what it costs, what it does to your credit, and how it compares to the alternatives.

Getting started

What does DebtCut actually do?

DebtCut is a free matching service. You answer a few questions about your debt, and we connect you with independent debt relief partners — companies that specialize in debt settlement, consolidation, or credit counseling — who can review your situation and present options. We are not a lender, and we do not settle debt, negotiate with your creditors, or make credit decisions ourselves.

Does it cost anything to see my options?

No. Using DebtCut to see what you may qualify for is free, and looking does not obligate you to enroll in anything. If you do choose to move forward with a partner, that partner's own fees — not ours — would apply, and legitimate providers cannot charge a settlement fee before actually settling a debt. See our guide on common debt settlement scams for what to watch for.

Will checking my options hurt my credit score?

Submitting our form does not run a credit check. A later step in some funnels involves a soft authorization used only to match you with the right partner, which does not affect your score the way a lender's hard inquiry does. A partner would only run anything that could affect your credit after you choose to move forward with them directly.

What kinds of debt can these programs address?

Debt relief programs generally work on unsecured debt — credit cards, personal loans, medical bills, and older collection accounts. They do not apply to secured debt like a mortgage or auto loan, since the lender can repossess the collateral instead of negotiating, and they do not apply to federally backed student loans.

Debt settlement

What is debt settlement, in plain terms?

It's a negotiation. Instead of paying every dollar you owe, you (or a company negotiating for you) ask a creditor to accept a lump sum for less than the full balance, and the rest is written off. It only works on unsecured debt, and it generally requires you to stop paying the enrolled creditors directly while you save toward an offer. See what is debt settlement and how does it work for the full walkthrough.

How much can debt settlement actually reduce what I owe?

There's no guaranteed percentage — it depends on the creditor, how delinquent the account is, and how much you can offer. Be skeptical of any company that promises a specific reduction before knowing your creditors and balances; that's one of the warning signs covered in common debt settlement scams.

How long does a settlement program take?

Most programs run somewhere between two and four years, depending on how much debt is enrolled relative to how much you can save each month. See how long does debt settlement take for what actually drives that timeline.

Will debt settlement hurt my credit score?

Yes, meaningfully, especially while a program is active — missed payments and settled-for-less accounts are both negative marks. It is not permanent damage, though; recovery is gradual over a couple of years once the program ends. See how debt settlement affects your credit score and will it hurt my score forever for the full timeline.

Can I be sued while I’m enrolled in a program?

Yes — stopping payment doesn't stop a creditor's legal options. A lawsuit is possible before an account settles, though it isn't the outcome for every account. If you are served with one, it's important to respond by the deadline rather than ignore it. See can you be sued for credit card debt.

Is forgiven debt taxable?

Often, yes. If a creditor forgives $600 or more, it's generally required to report that amount to the IRS as canceled debt, which can create a tax bill the following year. It's worth setting some savings aside for this, or speaking with a tax professional, rather than being surprised by it.

Fees and legitimacy

How are debt relief companies paid?

DebtCut is paid by the partners we match you with, at no cost to you. Settlement companies typically charge a fee that's a percentage of the debt enrolled or the amount saved, collected only once a debt is actually settled — never up front.

Can a company legally charge me before settling anything?

No, not one that enrolled you by phone. Federal rules require it to wait until it has actually settled a debt, you've agreed to that settlement, and you've made at least one payment on it before collecting any fee. A request for payment before that point is a serious warning sign — see common debt settlement scams.

How do I know a debt relief company is legitimate?

Check it against the Better Business Bureau, your state attorney general's office, and the CFPB's public complaint database. A legitimate provider keeps your savings in an account you own, puts every settlement offer in writing before any money moves, and never guarantees a specific outcome before reviewing your actual creditors and balances.

Comparing your options

What’s the difference between debt settlement and debt consolidation?

Consolidation replaces several debts with one loan and you repay everything, just restructured, ideally at a lower rate. Settlement negotiates to pay less than the full balance — you never repay the difference, but it costs you more in credit score and requires you to already be, or expect to be, behind on payments. See debt consolidation vs. debt settlement.

What’s the difference between debt settlement and a debt management plan?

A debt management plan, run through a nonprofit credit counselor, lowers your interest rate but still has you repay 100% of what you owe, without missing payments. Settlement reduces the principal itself but requires stopping payments first. See debt management plan vs. debt settlement.

Is bankruptcy a better option than debt settlement?

It depends on your numbers and your priorities — bankruptcy is a legal process that can discharge debt faster and stops collection activity immediately, but it's a matter of public record and can affect credit for up to 10 years. Settlement avoids court but offers no protection from collection efforts while it's active. See is bankruptcy better than debt settlement, and talk to a bankruptcy attorney before deciding — many offer a free initial consultation.

Eligibility and next steps

Can I still get help if I’ve already missed payments?

Yes — in fact, many debt relief programs are specifically built for people who are already behind or expect to fall behind soon, since that's usually the point where full repayment stops being realistic. See how much debt is too much for the signs it's time to look at your options.

What happens after I submit the form?

You'll be matched with partners suited to your state and situation, and you can review what each offers before deciding whether to move forward with any of them. Nothing about seeing your options commits you to enrolling.

Can I stop a program partway through if it isn’t working for me?

Yes. In a legitimate settlement program, the savings sit in an account you own, and you're free to withdraw your money and leave at any time, without penalty. Leaving partway through can leave balances higher than when you started, though, since payments were paused while you were enrolled — so it's worth understanding that trade-off before enrolling in the first place.

Editorial note. DebtCut is a free matching service, not a lender, law firm, credit counseling agency, or debt settlement provider. These answers are general information, not legal, tax, or financial advice. Program terms, availability, fees, and results vary by provider and by state, and no outcome is guaranteed. Consider speaking with a licensed professional about your own situation.

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